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Frequently Asked Questions

Whom should I see? A podiatrist or a physiotherapist?

Anyone with a foot and ankle complaint, whether it is a new injury or long-standing can see any Foot Foundation clinician. All our clinicians are highly trained in assessing and treating foot and ankle injuries/pathology.

What can I expect at my first consultation?

At Foot Foundation, your initial consultation will go for 60 minutes. This time allows your clinician to thoroughly examine and understand your needs as well as provide the necessary time to assess your condition properly.

We will also develop a comprehensive treatment plan that will enable you to achieve your goal as soon as possible during this consultation.

Is Foot and Ankle Rehabilitation ACC registered?

Yes, Foot Foundation is ACC registered.

Do I need an existing ACC claim?

No. Foot Foundation can start a claim if your pain is injury related.

Do I need a referral?

No. You can simply call us to make an appointment or book an appointment online through our online portal. However, your GP or other health professionals can also refer you. If a health provider does refer you, please remember to bring your referral letter to your appointment.

What should I bring with me to my appointment?

For your first appointment, please wear appropriate clothing (ideally exercise gear), your current orthotics (if you have them), a selection of your shoes (e.g. work, casual, and sport) as well as any documentation that you may have such as ACC documentation, imaging results or referral letters. You will be advised what to bring next time at your initial consultation.

Can I claim my podiatry appointment with my private health insurance?

Private health funds do cover health services that include podiatry and physiotherapy. Whether your coverage includes podiatry and physiotherapy will depend on the level of coverage that you have with your provider. Whether you are eligible to claim back your consultation charges will depend on the scope of your insurance coverage.

Do you have disabled or wheelchair access?

Yes, we provide disabled and wheelchair access at all our clinics.

Where do I park?

There is plenty of free parking available at all our Hamilton and Tauranga clinics. If you are attending our Auckland clinic, we suggest parking in the Westfield parking building or Wilsons carpark building located on Morrow Street.